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Centricity’s Commitment to Your Health and Safety

  • Updates

    Update: June 10, 2020

     

    The Next Phase of Reopening Centricity Credit Union

    Dear Member,

    Gov. Tim Walz announced the third phase of his plan to slowly reopen businesses beginning today, June 10th as long as they follow health and safety guidelines. At Centricity Credit Union, the safety of our staff and members is of the highest priority.

    Why We’re Phasing Reopening

    We will continue to provide our members with the friendly and knowledgeable service with each interaction, which means ensuring we get reopening right from the start.

    For the benefit of our members and our staff, we will follow CDC and state health guidelines.

    As we slowly reopen to accommodate more services, things might look a little different. We will begin Curbside service and Call-ahead appointments beginning Monday, June 15th at all branch locations.

    Curbside Service:

    Monday-Friday 10:00am- 4:00pm

    Curbside Service will be available by parking in the designated parking spots at each branch and calling the phone number located on the sign. A staff member will respond to your request and deliver or pick up what is needed at your vehicle. We ask that you please wear a mask, and we thank you for your patience as there may be longer wait times.  Services will be handled as a first-come, first-serve process.

    The following services will be available for Curbside Services:

    • Document signings, drop-off, and pick-up
    • Notary services
    • Debit card replacement pick up
    • Self-service coin machine
    Call-Ahead appointments:  
    Monday-Friday 10:00am-4:00pm

    Call-ahead appointments can be made by calling the number for your favorite branch:

    • Hermantown  218-740-2573
    • Duluth  218-740-2298          
    • Superior 715-392-0328

     

    We will do our best to accommodate a specific time and date for your appointment.

    The following services will be available for Call-ahead Appointments:
    • Financial counseling
    • Medallion stamp
    • Safe deposit box
    • Investment services
    • Self-service coin machine
    Also note:

    You will be asked a series of pre-screening health questions. Members entering the buildings will be required to wear a mask and maintain social distancing. Due to limited availability, appointments are specific to the individual making the appointment. Only the person required for the service will be allowed in branch to ensure we comply with social gathering requirements. If the staff member determines that your request can be done curbside, you will be asked to stop by the branch for curbside service instead.

    Our Drive thru and Contact Center hours will remain the same:

    Monday through Friday: 7:30am-5:30pm at all branch locations

    Saturday: 9:00am-Noon Drive thru service

    All deposits and withdrawals will continue to be handled in our drive through during normal business hours. ATM machines are available 24/7 at each location and through our expanded ATM network.

     

    We have and will continue to update and advance our online branch to meet your immediate needs, which is available 24/7 at www.centricity.org.

    You can expect the caring personal service you know from our staff, who are excited to work with you – safely – online, via phone, email, drive thru, curbside and social distancing by appointment. We ask you to continue to watch your email and our website for all updated information on the phases of reopening.

    Thank you for your patience and understanding as we continue to move forward, and as always, thank you for your membership.

    Doug Ralston
    President/CEO – Centricity Credit Union

    If you are receiving an Economic Impact Payment (Stimulus Check) and have questions or need to know how you will receive your money, please visit the IRS website. Eligibility, what you need to do with the check, and scam information are all explained.

    Be aware of scams related to your stimulus check. Check out the Federal Trade Commission post about scams and the stimulus checks.

    Curious where your payment is? Check HERE .

    During this time, we want to make sure we are all looking out for each other. Take the time to reach out to family members and members of your community who may be more susceptible to fraud and financial scams.
    Please help spread the message to anyone who may be more likely to respond to a scam, or may not be on social media. Start conversions with your parents, grandparents, or other senior members of your community about ongoing scams and best practices to keep themselves and their finances safe.
    we are all in this together and we want to make sure we are all keeping our health and finances top of mind.
    There are simple ways to protect yourself, and it starts with awareness.

    Spread the word!

    1. Emails
      • Be suspicious of links – instead of clicking on links in emails, try going directly to the source’s website on your own.
      • Don’t open emails from unfamiliar senders. Instead just delete them.
    2. Phone Calls
      • Don’t provide any personal information – if someone calls you and asks for private info like your birthday, Social Security, login credentials, etc., just hang up. Legitimate companies and organizations won’t do that.
    3. Text Messages
      • Don’t respond to unfamiliar texts – Whether the sender is unfamiliar, or the message just seems unusual, just delete it without responding.

    Already clicked on something?

    Change your password. If you’re worried about something you clicked on, or personal info you gave out, it’s a good idea to change your password for the related site (if there is one).

    Monitor your accounts and contact us if you see anything out of the ordinary.

    Click HERE to read the article published by the FTC on how to protect yourself from scammers. Click HERE for an info-graphic about the current main scams about coronavirus.

     

    We understand our members may be facing financial challenges. If you have been or will be financially impacted by the COVID-19, we are here to help.
    Please contact us to discuss options that may be available to you.

    Centricity Credit Union has developed a Small Business Recovery Program. This loan type will help small business owners maintain and meet the needs to operate business during the COVID-19 crisis. To apply for this loan you must have been a Centricity Credit Union Business Member before March 27, 2020. (Other restrictions may apply, contact Centricity Credit union for full details.)

    These funds can be used for payroll, rent and mortgage, utilities, or inventory.
    If you are interested in this loan, we encourage you to act quickly as we will be taking care of our business members at a first come first serve basis. Please use the contact form to send us a message and set up an appointment with our lending staff.

     

    The Entrepreneur Fund, Northland Foundation, and Northspan have partnered in developing the Small Business Relief Fund to support businesses in our region hard hit by the coronavirus pandemic. The Relief Fund will provide direct grants to small business owners in northeast and central Minnesota and northwest Wisconsin. The smallest of small businesses needing immediate liquidity to make key changes to operations and weather this storm. For more information click HERE.

     

    For information on loan programs through the SBA click HERE.

    March 26, Annual Meeting – Will be rescheduled for a later date

    All Home Seminars

    Duluth Member Appreciation Day – Will be rescheduled for a later date

    Shred Day – Will be rescheduled for a later date

    Coverage Limits

    The standard share insurance amount is $250,000 per share owner, per insured Credit Union, for each account ownership category.

    NCUA Share Insurance Estimator

    The NCUA Electronic Share Insurance Estimator is available to help members better understand the protection offered by the NCUSIF. This interactive site allows users to input data to compute the amount of NCUSIF coverage available under different account scenarios. This resource is available HERE.

    Where can I Find More Information?

    The NCUA has more information available to help Credit Union members better understand how the NCUSIF keeps their accounts safe and protected.

    Please visit MyCreditUnion.gov for more information.

    Contact Us

    Call us or send us a message if you have any questions.

    Contact Us
  • FAQs

    We are following the CDC guidelines as far as keeping our spaces as clean and as sanitary as possible. We are doing a thorough cleaning and disinfecting of all surfaces multiple times a day. We are practicing social distancing in all in-person interactions and have moved many meetings to conference or video calls.

    You can access over 40,000 surcharge free ATMs HERE or visit our locations page for our current drive through hours HERE.

    We can take care of most of your financial needs, just as if you were at the teller pod.

    In-branch services including mortgage closings, financial investments, instant issue replacement debit cards, and access to safe deposit boxes will continue for the time being by appointment only by calling 218-740-2573.

    Visit our “At Home Banking” tab above to learn about online and mobile banking options. Our locations and hours page has updated information for each branch. We expanded our Call Center to include working directly with loan officers, plus expanding the hours of operation to better serve your needs.

    Coverage Limits

    The standard share insurance amount is $250,000 per share owner, per insured Credit Union, for each account ownership category.

    NCUA Share Insurance Estimator

    The NCUA Electronic Share Insurance Estimator is available to help members better understand the protection offered by the NCUSIF. This interactive site allows users to input data to compute the amount of NCUSIF coverage available under different account scenarios. This resource is available HERE.

    Where can I Find More Information?

    The NCUA has more information available to help Credit Union members better understand how the NCUSIF keeps their accounts safe and protected.

    Please visit MyCreditUnion.gov for more information.

    Recurring payments mean the consumer has given permission to a retailer or merchant to automatically deduct payments monthly for goods or services. If you would like to stop a recurring payment you will have to reach out to the company and ask if they can put a hold on your account or check their website for instructions on what to do during this time. Unfortunately, some companies are not offering holds on recurring payments and you will be responsible for your monthly payment. Some common recurring payments include gym memberships, subscription boxes, and other memberships.

    If you are receiving an Economic Impact Payment (Stimulus Check) and have questions or need to know how you will receive your money, please visit the IRS website. Curious where your payment is? Check HERE .

    Be aware of scams related to your stimulus check. Check out the Federal Trade Commission post about scams and the stimulus checks.

     

    Centricity Credit Union has developed a Small Business Recovery Program. This loan type will help small business owners maintain and meet the needs to operate business during the COVID-19 crisis. To apply for this loan you must have been a Centricity Credit Union Business Member before March 27, 2020. (Other restrictions may apply, contact Centricity Credit union for full details.)

    These funds can be used for payroll, rent and mortgage, utilities, or inventory.
    If you are interested in this loan, we encourage you to act quickly as we will be taking care of our business members at a first come first serve basis. Please use the contact form to send us a message and set up an appointment with our lending staff.

     

    For information on loan programs through the SBA click HERE.

  • At Home Banking

    24 HOUR ACCOUNT ACCESS

    During this time, we strongly encourage you to use our digital products and other resources, which provide the ability to access your accounts 24/7. Our digital services allow you to make payments, view transactions, check balances, deposit checks, locate surcharge-free ATMs and more.

     

    With online banking you can do the things you’d do at a Centricity Credit Union Branch from home.

    Check balances, get e-statements, transfer money, and pay bills and people. All from a single online experience that puts you in control of your finances.

    Learn more about Online Banking HERE.

    A fast and easy way to deposit checks from your camera-equipped smartphone or tablet. Download the convenient mobile app to get started.

    Learn more about Mobile Banking HERE.

    Easily transfer or request money from anyone right from the Centricity Credit Union app.

    Learn more about PopMoney HERE.

    Keep track of all of your upcoming payments in one place. Set up auto payments and recurring transfers to keep your finances organized.

    Learn more about Bill Pay HERE.

    Access over 40,000 nation wide surcharge-free ATMs.

    Find an ATM near you HERE.

    Quick check your balance, get account info, and make financial transactions.

    1-800-417-1815

    Use Online Banking to set up alerts for large deposits and get notified via text or email.

    Follow the instructions below to set up alerts!

    1. Log into your online banking (either on a desktop computer or through the browser on your mobile device)
    2. Click on Create Alert
    3. In the drop down of Alert Type, choose which alert you want sent to you. Some examples include account balance above/below amounts, check/draft cleared over amount, loan payment due, and deposit over amount.
    4. Use “Deposit over amount” to track your stimulus check
    5. Once you make your decision on what you want to receive an alert about, choose the account you want the alert to pertain to (savings, check, loan, etc.)
    6. Add the amount you want to be alerted about. For example, you can choose $1,200.00 to know when the stimulus check hits your account
    7. Next, choose how you would like to receive this alert. Choose between an email or a text to your mobile phone.
      • If you choose an alert to your mobile phone, you will have a few more steps to set up. Please jump to step 11.
      • If you have set up your mobile device in online banking already, click the Mobile Number box and jump to step 8.
    8. Once you have filled in all the information, hit Review.
    9. Then click Save Alert
    10. CONGRATS! You are set up to receive alerts to your email about your account!
    11. To set up your mobile number in your online banking, click on the Question Mark under the Mobile Device section OR click the Mobile button at the top right of your online banking (next to the envelope icon)
      • There will be an option to click on the words “mobile number” (highlighted in blue). Click on this.
      • You should see Services & Devices in the SMS Services section. There will be a button that says “Add Mobile Device”. Click on that.
      • Enter phone number
      • You should receive an activation code via text. Type in that activation code. If you do not receive the code, click on “Click Here” on the Activate Mobile Device page.
      • Once your phone number has been activated with your online banking, you will need to click the SMS Alerts box to be able to set up alerts. Then click Save Changes.
      • Now, click on Accounts at the top of your online banking.
      • Jump back to step 2 to set up an alert.

     

     

    Download our mobile app for at home banking

    Get the App