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Text Fraud Monitoring

 

 

 With Centricity Credit Union fraud monitoring, keeping your card safe is as easy as sending a text.

Our text alert service allows you to instantly keep tabs on suspicious card activity.

At Centricity Credit Union, we want to make sure that using your debit card is always as safe and convenient as possible. That’s why we use text alerts as part of our ongoing fraud monitoring program.

 

How It Works:

With text fraud alerts, if our system detects suspicious activity on your card, you’ll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction. If you indicate the transaction is fraud, you’ll receive another message with a number to call for follow-up. If not, you’re all set. The system will mark the transaction as legitimate and you can get on with your day – simple as that.

Getting Started:

If we have your mobile phone number on file, you don’t have to do anything. It’s really that easy. If there is suspicious activity, we’ll send a text alert right away.

If you need to verify or update your mobile phone number, log-in to your Online Banking and select “settings” in the right hand corner then select “profile”.
  • All fraud texting fees with this service will be paid by Centricity Credit Union.
  • Centricity Credit Union will not send fraud alerts texts between 9pm – 8am. Any fraudulent activity during those hours will be texted to you the following day between 8am and 9pm.
  • You may opt out of this service at any time by simply replying “STOP” to the text you receive.
  • All texts will come from the number 32768

Our Hours of Operation have Changed

Effective Monday, November 23. For more information CLICK HERE