Debit Card Access Restored – Monday, May 5, 2025

Dear Members,

We’re happy to share that the debit card issue affecting some of our Proctor-based members has now been fully resolved.

Our teams, along with our card processor, have completed the system correction, and all impacted cards should now be functioning as expected. We sincerely appreciate your patience over the weekend and want to thank everyone who reached out with feedback and understanding during this time.

What You Need to Know:

• No further action is required for most members.
• If you received a new instant issue debit card from a Centricity branch since Friday, May 2, please make sure to update your payment apps with your new card info.
• If you are still experiencing any issues, please reach out to us directly or visit one of our branches for assistance.

Stay Updated:

As always, the best way to get real-time information from us is through our communication channels:

• Website – centricity.org: Always your most up-to-date and reliable source.
• Email – Make sure your contact info is current to receive official updates.
• Facebook – We post quick updates on both the Centricity and Proctor Facebook pages.

We know disruptions like this are frustrating, and we are truly grateful for your continued support during our system merger. If you have any remaining questions or concerns, don’t hesitate to reach out.

Thank you again for being a valued member.

Sincerely,
Centricity Credit Union
Proctor Credit Union

Important Update on Debit Card Access – Sunday, May 4, 2025

Dear Members,

We want to sincerely apologize to those who have been affected by the ongoing debit card issues affecting some of our Proctor-based members during this system conversion. We understand how frustrating and disruptive this can be, especially over a weekend. We appreciate the feedback we received from members yesterday. We are taking all of the comments and replies into consideration, and we truly appreciate your patience.

Current Status (Sunday): 
Our team is actively working with our card processor to implement a system correction. While we had hoped to have this resolved by now, the fix is still in progress. We are working towards a full resolution as soon as possible and will provide another update once the correction is confirmed.

Answers to Common Questions: 

• Will we need replacement cards?
  • We will address this in future communications as we learn more from our card service provider.
• Will I need to update my payment apps again?
  • If you received a new instant issue card directly from one of our branch since Friday (May 2nd) you will need to update your card information within payment apps.
  • For those who still have your initial re-issue card received in the mail you should not have to make any changes to payment apps at this time. If this changes we will send out communication.
• What if I’m out of town or unable to come to a branch?
  • Please continue to monitor our website for the most current updates.
• Is online banking and bill pay working?
  • Most Online Banking and Bill Pay users are not experiencing issues. If you are experiencing issues with these platforms, please contact us or visit one of our five locations at your convenience.

How to Stay Updated
Here’s how to make sure you’re getting the latest updates from us:

Our Website
This is the most reliable and up-to-date source for all important announcements, service status updates, and instructions. We strongly encourage members to check the website first.

Email
We send official updates and instructions to the email address linked to your account. If you’re not receiving them, please check your spam folder and ensure your contact information is current.

Facebook
We also post updates on both the Centricity Credit Union and Proctor Credit Union Facebook pages. While this is helpful for quick info and community discussion, it should not be your only source for updates.

We again, appreciate your patience and understanding as we navigate through the complexities of merging our systems.
Thank you for your continued support. We are committed to ensuring a smooth transition and will keep you updated on any further developments.

Sincerely,
Centricity Credit Union
Proctor Credit Union

Upcoming System Merger – What to Expect

Important Information on Branch Closures, Online Banking, & Bill Pay

As we continue our system merger between Centricity and Proctor Credit Union, we want to inform you of a few important service updates happening this week:

Branch Closures

The Denfeld and Proctor branches will be closed Thursday, May 1st, and will reopen with normal hours on Friday, May 2nd.

Online Banking Access

Starting late afternoon on Wednesday, Proctor Credit Union members will no longer be able to access to Online Banking through the PCU mobile app or website.

Beginning Friday morning, you can log in using your current credentials at centricity.org or through the Centricity Mobile App on the App Store or the Google Play Store. 

Website Redirect

The Proctor Credit Union website will begin redirecting to centricity.org on May 1st.

Bill Pay Downtime

From April 30th to May 3rd, Bill Pay will be unavailable for all members.

Scheduled payments during this time are still expected to process as normal.

Bill Pay will be accessible again starting May 4.

Branch Access for All Members

Starting Friday, May 2, all members will have access to all five of our branch locations.

Please note: these times are estimates and may vary.

We appreciate your understanding and patience as we work to bring our systems together.

For a list of FAQs please click HERE.

_________________________

Exciting Announcement!

Proctor Federal Credit Union Announces Membership-Approved Merger with Centricity Credit Union

Proctor MN – 11/20/2024 – Proctor Federal Credit union is pleased to announce that its members have overwhelmingly approved the merger with Centricity Credit Union. This strategic partnership will enhance our ability to provide exceptional financial services and benefits to our members. The merger, which was approved by a significant majority of the membership, is set to bring together the strengths and resources of both credit unions, creating a stronger, more resilient financial institution. The combined entity will operate as an affiliate of Centricity Credit Union, known as Proctor Credit Union and will continue to serve the communities with the same dedication and commitment to member service.

Key Benefits of the Merger:

 Expanded branch and ATM network for greater convenience.
 Enhanced product and service offerings.
 Improved technology and digital banking solutions.
 Strengthened financial stability and growth opportunities.

As part of this merger, we will be undergoing a systems conversion scheduled for early May. This conversion is a critical step in integrating our operations and ensuring a seamless experience for all members. During this period, there may be temporary service interruptions, and we appreciate your patience and understanding as we work to enhance our systems.

Important Dates to Remember:

 Systems Conversion: Early May
 Service Interruptions: TBD

We are committed to keeping our members informed throughout this process. Detailed information and updates will be provided via our website, email communications, and in-branch notices.

“We are excited about the opportunities this merger brings to our members and our community. By joining forces with Centricity Credit Union, we are positioned to offer even greater value and service. We thank our members for their trust and support during this transition,” said Dave Horak President/CEO of Proctor Federal Credit Union.

For more information, please visit our website at www.proctorfcu.com or contact us at 218-624-5761 About Proctor Federal Credit Union has been serving the Proctor. Duluth and Hermantown Communities, established in 1938. With a commitment to providing exceptional financial services, we offer a wide range of products and services designed to meet the needs of our members. About Centricity Credit Union has a rich history of serving the [Community/Region] and is dedicated to helping members achieve their financial goals through personalized service and innovative solutions.