Skip nav to main content.

Community News and Events

2021 Louise Herring Philosophy-in-Action Member Service Award

Centricity Credit Union of City has been honored with a 2021 Louise Herring Philosophy-in-Action Member Service Award.


The award, sponsored by the Minnesota Credit Union Network (MnCUN) and the Credit Union National Association (CUNA), recognizes credit unions that demonstrate in an extraordinary way the practical application of the movement's principles in serving their members.


The credit union was honored for the Distance Learning Program, which allowed Credit Union Employees to bring their kids to work with them by creating distance learning centers in lobbies, conference rooms, and offices. In branches where more than one student was working, stations had Plexiglas partitions so students could more safely distance from one another and avoid spreading germs. All students were required to wear masks, wash hands frequently and undergo temperature checks upon arrival.


Centricity also hired a tutor to spend one day in each office during the week to work with students and help keep them focused. Additional tutoring hours were added based on demand.


The program continued until students were allowed to return to classrooms.


The Credit Union’s winning entry will advance to the national competition, where it will compete with financial education projects from credit unions in other states.


“It was a unique opportunity that was presented to us. We sat down and said, how can we help? What can we do as a credit union to support our staff in this trying time and try to relieve some of the burden of them trying to find other people to watch the kids during the afternoon or having to go to a parent or grandparent. This is just an extension of our culture that we’ve built over the last several years. I truly believe keeping our staff active and happy and able to be part of our family is part of the success of our growth.” - Doug Ralston, President/CEO


“Basically our goal is helping the kids get their homework done throughout the day so when mom or dad go home they can parent and be a family, and not have to be on the kids to get their homework done.” - Cyndy Carlson, Director of Human Resources


The award is named in honor of Louise Herring, an active supporter, organizer, and champion of credit unions. She was the Ohio delegate to the 1934 national credit union conference in Estes Park, Colorado, where she signed the original constitution for a national credit union association. Herring believed that credit unions should work in a practical manner to better people's lives. She saw the credit union as more than just a financial institution. In her own words, "The purpose of the credit union is to reform the financial system so that everyone can have his place in the sun"


To hear more from the staff about how the distance learning centers in each Centricity Credit Union branch has affected themselves and their families, please click the links below.


Nikkis Story

Kristinas Story